REFUSE TO BLEND IN... SHOP MIX & MATCH

Returns & Exchange Policy

At Lacheela, every piece is designed to make you feel Fan-f**king-tastic. We want to make sure you have all the details for a smooth, stress-free experience.

 

Ready-to-Wear & Hair Accessories

We want you to absolutely love your Lacheela piece. If it’s not quite right, here is how we can sort it out:

Returns and Exchanges: You have 14 days from the date of delivery to return or exchange your item. Once your return or exchange is approved, you have 14 days to ship the item back to us.


Eligibility Criteria

To be eligible for a return or exchange, your item must be in its original, pristine condition:

  • Unworn, unused, and unwashed.

  • All original tags must be fully attached and unaltered.

  • Must be in its original packaging.

  • Zero signs of wear: Any items returned with makeup marks, fake tan stains, deodorant stains, or strong perfume/chemical odors will be rejected and sent back to you.

⚠️ Note on Hair Accessories: For hygiene reasons, hair accessories can only be returned if they are completely unused, unaltered, and remain in their original, sealed packaging.

 

How to Start a Return or Exchange

  1. Get Approval: To start a return, please contact us at info@lacheela.com. Returns or exchanges sent back to us without prior approval will not be accepted.

  2. Ship It Back: Once approved, you will be responsible for the return shipping costs, including any international duties, customs fees, or taxes (if applicable).

  3. Share the Tracking: We highly recommend using a trackable shipping method, as the return remains your responsibility until it safely arrives at our HQ. You must email your tracking information to us once shipped.

Please note: Shipping costs are non-refundable. Any customs or shipping costs incurred by Lacheela to receive your return will be deducted from your final refund.

 

Non-Returnable Items

Due to the exclusive nature of our stock, we strictly cannot accept returns or exchanges on:

  • Sale items & Sample items

  • Gift cards

  • Items with removed, cut, or altered tags

 

Damaged, Incorrect, or Lost Items

We thoroughly inspect all items before they fly out the door, but mistakes can happen.

Damaged or Wrong Items: If your order arrives damaged, defective, or incorrect, please contact us immediately upon receipt at info@lacheela.com with clear images of the issue. If the damage occurred during delivery, we will cover the return shipping costs.

Lost by Courier: If an item is lost by the courier in transit, contact us immediately. We will do our absolute best to locate the parcel. If it absolutely cannot be located, we will offer store credit. (Note: As per our shipping policy, we are not responsible for items lost or stolen after successful delivery confirmation).

 

Refunds Processing

Once we receive and inspect your return, we will email you to notify you of the approval or rejection of your refund.

If approved, your refund will be automatically issued to your original payment method. Please note that processing times may vary depending on your bank or credit card provider (usually 5–10 business days).

 

Still Have Questions?

We’re always here to help you look your best. Reach out to us anytime at info@lacheela.com or slide into our Instagram DMs @lacheelaclothing.