Customer Care

Welcome to Lacheela! We’re here to ensure your experience with us is just as flawless as your outfit. Below is everything you need to know about caring for your pieces, payments and how we look after you.

Product Authenticity

At Lacheela, we promise that every single piece you buy from us is 100% authentic, premium fashion delivered straight from our design team to your wardrobe.

Caring for Your Lacheela

1. Cleaning

We highly recommend taking your Lacheela pieces to a professional dry cleaner only. Please do not attempt to wash or clean them at home!

2. Ironing

Step away from the iron! Traditional irons can ruin our delicate fabrics and detailed embroidery. The only way to keep your Lacheela looking flawless is with a handheld clothing steamer. It will keep your outfit fresh, crinkle-free and ready to wear.

3. Storing

Your Lacheela clothes deserve VIP treatment! Store her in a breathable garment bag in a cool, dry, dark place. Keep her away from direct sunlight, as UV rays can cause discolouration over time.

💡 Boutique Tip: For our lehenga skirts, we highly recommend hanging them up by their internal hanging loops a day or two before wearing. This allows the inner can-can net to naturally settle into its perfect, voluminous A-line shape.

Payments & Currency

Accepted Payment Methods

We accept a wide range of secure payment options at checkout, including: Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Klarna, Shop Pay, PayPal, Discover, Diners Club and Union Pay.

Please note: Only one form of payment may be used per order and full payment is taken securely at checkout.

Currency

All prices on our website are processed and charged in British Pounds (GBP). However, you can use our currency switcher on-site to view prices estimated in your own local currency for easier shopping!

Duties, Taxes & Delivery

UK Orders: No extra duties or hidden fees. What you see at checkout is exactly what you pay!

International Orders: Your order will be shipped on a Delivery Duties Unpaid basis. This means your country’s local customs office may apply import duties, fees, and taxes upon delivery. Lacheela does not control these costs. Please check with your local customs office for details.

For full details on rates and timescales, please review our Shipping Policy and Returns & Exchange Policy.

 

Sizing Help

We know that finding the perfect fit is everything! Our Size Guide has all the information you need to measure yourself accurately.

Still unsure about your size or need advice on styling? We’ve got you. Drop us an email at info@lacheela.com or send us a DM on Instagram @lacheelaclothing

 

Your Privacy Matters

Your secrets (and your shopping habits) are safe with us. Any personal information you provide when placing an order strictly private. We never share or sell your data. For full details, see our Privacy Policy.