FAQ's
Made to measure lehengas
How does made-to-measure work?
Once you place an order, we’ll send you a PDF to fill in your measurements. Send it back to us as soon as possible, the sooner we receive it, the sooner we can start creating your dream lehenga! Have a look at our size guide for more information.
Can I customize my outfit?
Yes! On made to measure lehengas we offer customization on size and fit. However, we only make adjustments that maintain the original design of the lehenga, we don’t offer changes to the design.
How long does it take to make my order?
Since each piece is handcrafted, production takes 4-10 weeks. We recommend ordering well in advance, especially for special occasions. More information can be found on our shipping policy
Can I request a rush order?
We can’t guarantee rush orders, as anything can happen during production. However email us at info@lacheela.com or DM us @lacheelaclothing, and we’ll see what we can do!
Can I return or exchange my outfit?
Since our pieces are made to order, we do not accept returns or exchanges unless there’s a fault on our end. However, we work closely with you throughout the process to ensure everything is perfect!
What if my lehenga doesn’t fit?
If you've provided the correct measurements, your lehenga should fit beautifully. However, we know bodies change! If minor adjustments are needed, we recommend taking it to a local tailor. If there’s an issue due to our error, we’ll work with you to make it right.
How do I take care of my lehenga?
Our pieces are delicate and should be dry cleaned only. Store them in a breathable garment bag to maintain their beauty. See more Information in our customer care.
Will the embellishments or embroidery come off?
Our designs are made with the highest quality craftsmanship, but delicate embellishments need gentle care. Avoid rough handling and store with care. You can see more information in our customer care.
Ready to wear
Do you offer plus sizes?
Absolutely! Our lehengas are custom-made to your body measurements. For our western pieces, we offer sizes 16-28. Check out the size guide help you pick your perfect size.
Can I return an item?
Our ready to wear items are on clearance, therefore they are non-refundable. Make sure you check your size before you buy. Check out our size guide and return policy before purchasing.
How do I take care of my lehenga?
Our pieces are delicate and should be dry cleaned only. Store them in a breathable garment bag to maintain their beauty. See more Information in our customer care.
How long does it take to receive the items?
Please allow 3 - 5 days for delivery within the UK. International orders could take 1 - 3 weeks. Use the tracking number on your confirmation email to keep updated with your order.
Delivery
Where do you ship?
We ship worldwide! Delivery times vary based on location, check our shipping policy for details.
How much is shipping?
Shipping costs depend on your location and will be calculated at checkout. We offer free UK shipping, for other locations, please check our shipping policy.
We have answered most questions here but if you do have any others please email us info@lacheela.com or DM us @lacheelaclothing.